If you/recipient are not 100% satisfied with the contents of the package, you can write to firstname.lastname@example.org within 14 days* from the date the package was delivered.
One of our concierges will email you a return form and a pre-paid return label. The easiest way to return is via DHL*. If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx*. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. MPC is not responsible for packages sent with a return label not provided by MPC. MPC does not accept C.O.D. deliveries.
Once the package arrives at the MPC warehouse, you will receive an email confirmation. Upon examining the contents, MPC will issue you a store credit for the order value after deducting shipping costs. If the crate has been opened, there will be a restocking fee of 15%* of order value deducted. Please allow up to 24 to 48 hours for the store credit to be reflected in your account.