Common Queries
How do I send this as a gift?
During check-out, you'll first be asked for the "contact information" email address; this should be your email address, as this is where the order confirmation and shipping notifications will be sent.
Next, you'll be asked for the shipping information for your purchase. If this is for yourself, you'll enter your name and shipping address. If this is being sent to someone as a gift, you'll need to enter the gift recipient's name and shipping address.
Later, you'll be asked for billing information: please make sure that this information matches the name and address registered to the card you are using for the purchase, otherwise your purchase may be flagged for errors.
If you've made an error during checkout and would like to change the shipping information provided, please reach out to [email protected] with your order number and corrected information. **Please note that due to security restrictions, we cannot change billing information, so please be sure to double-check this information before submitting your order to avoid potential banking issues.
I’m stuck on a puzzle, what do I do?
Curious Correspondence experiences:
Every Chapter of The Curious Correspondence Club is fully supported by a digital hint library on our website.
Each Chapter contains a Contents card that features a link to the hints. Every puzzle is explained through incremental hints, from subtle nudges, all the way to complete solutions. Because these hints are elective, you can experience the level of difficulty to your liking!
Mysterious package Expereinces:
If you are still stuck or would like a more thorough explanation, send us a message at [email protected] and our team of puzzlers will be on hand to assist you through the experience.
What is an Immersive Crate Experience?
An Experience is what we call our immersive stories; stories meant to draw you into their world and blur the lines between reality and fiction. A story will reveal itself to you through contents you receive in the mail, manifesting in carefully crafted documents, photographs, artifacts, and other paraphernalia designed to lure you deeper into the tale. You must piece together these seemingly disjointed items and find the mystery lurking at the heart of the Experience.
How often do you add new experiences?
We are always exploring new products. Our team is partial to a bit of a gossip and usually reveals exclusive discounts, premonitions of future releases, access to wonderful mysteries, and much, much more. If this is information you wish to acquire, you might want to correspond with them by subscribing to the newsletter. It won't cost you a cent — your soul perhaps, but not a cent.
How do I log into my account?
To log in, you must ensure your account was activated through the initial activate email sent when you placed your original purchase.
Send an email to [email protected] to have this Account Activation email resent if necessary.
I have a question you didn’t answer. What do I do with myself?
Panic! Then, send your questions to the Concierges, who have knowledge of all things, and would be delighted to assist you with your queries: [email protected].
Do I need to experience the Curious Correspondence Chapters in a specific order?
The Curious Correspondence Club is a serialized adventure, with each Chapter enjoyable as a standalone experience. You are not required to have the answer from a previous Chapter in order to move forward in the Season.
Although there are connections between Chapters that gradually reveal a broader narrative, it is not necessary to complete the Chapters in order, or to complete all Chapters, in order to enjoy or engage in the story.
Shipping
Can I change the shipping details on my order after I’ve made a purchase?
If a name change and/or address update are needed, please reach out to our concierges directly at [email protected] and they will happily take care of this for you.
I am still missing items in my order!
Please contact us at [email protected] and we will be able to assist you
Do you ship internationally?
Yes, we do ship internationally! However, we are currently limited to certain countries. Qualified countries are found in the drop down menu when checking out your order. If you do not see your country listed, please reach out to us at [email protected], and we can assist you with this.
Do you ship to PO Boxes or Army Bases?
We ship to both PO Boxes and Army Bases. Depending on final destination, some orders may experience longer shipping times, as they have their own internal checks and delivery systems.
Will I be charged custom fees or import duties for international shipping?
If you're ordering from outside Canada or the US, your order may be subject to customs/import duties and/or brokerage fees, which the recipient will ultimately be responsible for paying. MPC has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for more information on the current charges.
What if my order hasn't arrived yet?
We have worked very hard as a team to make sure these were dispatched as quickly as possible.
Please be patient with us as the actual delivery and postal delays are out of our hands in this unprecedented time. Any frustration felt by you is felt by us, we assure you.
If you have any issues please reach out to us at [email protected] and we will sort it out together.
Can I change the shipping details on my order after I’ve made a purchase?
Any name change or address updates should be sent to [email protected] within twenty four (24) hours prior to placing your order.
Can I track my delivery?
Tracking is made available on items where you have paid for a shipping cost at checkout. Tracking information will be provided through your account. You must log into your account to view any tracking information attached your particular order.
If you cannot access your tracking information please reach out to [email protected]
Payment & Orders
What currency do you use?
We use Shopify's Currency exchange. You should see the prices on our site in your local currency. If you don;t please reach out and to [email protected] and we will give you a hand.
How will my purchase appear on a Credit Card Statement?
We learned long ago that a company named as we are, sending out mysterious crated mailings and artifacts to people who often did not ask for them, is best served by being as transparent as possible when dealing with financial institutions, credit card companies, government agencies, and law enforcement. Thus, we do appear on credit card statements as MYSTERIOUS PACKAGE CO.
Do prices includes sales tax?
The listed prices on our website do not include sales tax, however All Mysterious Package Company purchases are charged the appropriate taxes based on region at the time of check out.
Do I need an account to place an order?
Nope! You will be able to check out with a customer account or as a guest.
Do I need an account to play the experience?
You do not need an account in order to play through the products or to access the hints system. If you had purchased the experience as a gift, you do not need to share your account login details with the gift receiver either.
An account allows you to keep track of processed orders and for you to update your subscription status, your credit card information on file and your shipping information.
A note about payment security
The security of our customers' personal and credit card information is paramount to The Mysterious package Company. We run our store from the Shopify platform and, as such, your details are secured by their well established security systems. You can be sure that you have entered a secure area as a small padlock symbol will appear in the address bar of your browser.
How do I use a promo code?
You can enter a promotional code at checkout to receive the corresponding discount on your purchase.
Can I return my purchase?
Unfortunately, we are unable to accept any returns.
We are unable to repackage your experience for another customer. If you received a duplicate copy of the an item in error, please notify us at [email protected] immediately.
Hints & Product Help
I’m stuck on a crate, what do I do?
If you are still stuck or would like a more thorough explanation, send us a message at [email protected] and our team of puzzlers will be on hand to assist you through the experience.
I’m stuck on a Curious Correspondence, what do I do?
Every Chapter of The Curious Correspondence Club is fully supported by a digital hint library on our website.
Each Chapter contains a Contents card that features a link to the hints. Every puzzle is explained through incremental hints, from subtle nudges, all the way to complete solutions. Because these hints are elective, you can experience the level of difficulty to your liking!
I’m stuck on a Post Mortem, what do I do?
If you are still stuck or would like a more thorough explanation, send us a message at [email protected] and our team of puzzlers will be on hand to assist you through the experience.