FAQ

During check-out, you'll first be asked for the "contact information" email address; this should be your email address, as this is where the order confirmation and shipping notifications will be sent.

Next, you'll be asked for the shipping information for your purchase. If this is for yourself, you'll enter your name and shipping address. If this is being sent to someone as a gift, you'll need to enter the gift recipient's name and shipping address.

Later, you'll be asked for billing information: please make sure that this information matches the name and address registered to the card you are using for the purchase, otherwise your purchase may be flagged for errors.

If you've made an error during checkout and would like to change the shipping information provided, please reach out to [email protected] your order number and corrected information. **Please note that due to security restrictions, we cannot change billing information, so please be sure to double-check this information before submitting your order to avoid potential banking issues.

Due to customs/duties/import requirements an invoice is included in the package - so price and anonymity is not possible.

We are in the process of shipping inventory to our various fulfilment locations in the US, CA and UK.

There were several delays on the front end of the process, as such we are running pre-order for these products as they will arrive shortly.

The estimated shipping dates are as follows:

Post Mortem 1 & 2

USA/Intl: Oct 31st
CA: Nov 8th
UK: Nov 8th

Post Mortem 3 & 4, The Starting Trilogy

USA/Intl: Nov 13th
CA: Nov 8th
UK: Dec 6th

During this time, if you would like other products shipped separately ahead please place a separate order for each.

If you have any further questions, please reach out to [email protected] for more information.

Curious Correspondence experiences:
Every Chapter of The Curious Correspondence Club is fully supported by a digital hint library on our website.

Each Chapter contains a Contents card that features a link to the hints. Every puzzle is explained through incremental hints, from subtle nudges, all the way to complete solutions. Because these hints are elective, you can experience the level of difficulty to your liking!

Mysterious package Expereinces:
If you are still stuck or would like a more thorough explanation, send us a message at [email protected] and our team of puzzlers will be on hand to assist you through the experience.

An Experience is what we call our immersive stories; stories meant to draw you into their world and blur the lines between reality and fiction. A story will reveal itself to you through contents you receive in the mail, manifesting in carefully crafted documents, photographs, artifacts, and other paraphernalia designed to lure you deeper into the tale. You must piece together these seemingly disjointed items and find the mystery lurking at the heart of the Experience.

We are always exploring new products. Our team is partial to a bit of a gossip and usually reveals exclusive discounts, premonitions of future releases, access to wonderful mysteries, and much, much more. If this is information you wish to acquire, you might want to correspond with them by subscribing to the newsletter. It won't cost you a cent — your soul perhaps, but not a cent.

To log in, you must ensure your account was activated through the initial activate email sent when you placed your original purchase.
Send an email to [email protected] to have this Account Activation email resent if necessary.

Panic! Then, send your questions to the Concierges, who have knowledge of all things, and would be delighted to assist you with your queries:[email protected].

The Curious Correspondence Club is a serialized adventure, with each Chapter enjoyable as a standalone experience. You are not required to have the answer from a previous Chapter in order to move forward in the Season.

Although there are connections between Chapters that gradually reveal a broader narrative, it is not necessary to complete the Chapters in order, or to complete all Chapters, in order to enjoy or engage in the story.

If a name change and/or address update are needed, please reach out to our concierges directly at [email protected] they will happily take care of this for you.

Please contact us at [email protected] and we will be able to assist you

Yes, we do ship internationally! However, we are currently limited to certain countries. Qualified countries are found in the drop down menu when checking out your order. If you do not see your country listed, please reach out to us at [email protected], and we can assist you with this.

We ship to both PO Boxes and Army Bases. Depending on final destination, some orders may experience longer shipping times, as they have their own internal checks and delivery systems.

If you're ordering from outside Canada or the US, your order may be subject to customs/import duties and/or brokerage fees, which the recipient will ultimately be responsible for paying. MPC has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for more information on the current charges.

We have worked very hard as a team to make sure these were dispatched as quickly as possible.

Please be patient with us as the actual delivery and postal delays are out of our hands in this unprecedented time. Any frustration felt by you is felt by us, we assure you.

If you have any issues please reach out to us at [email protected] we will sort it out together.

Any name change or address updates should be sent to [email protected] within twenty four (24) hours prior to placing your order.

Tracking is made available on items where you have paid for a shipping cost at checkout. Tracking information will be provided through your account. You must log into your account to view any tracking information attached your particular order.

If you cannot access your tracking information please reach out to [email protected]

We use Shopify's Currency exchange. You should see the prices on our site in your local currency. If you don;t please reach out and to [email protected] and we will give you a hand.

We learned long ago that a company named as we are, sending out mysterious crated mailings and artifacts to people who often did not ask for them, is best served by being as transparent as possible when dealing with financial institutions, credit card companies, government agencies, and law enforcement. Thus, we do appear on credit card statements as MYSTERIOUS PACKAGE CO.

The listed prices on our website do not include sales tax, however All Mysterious Package Company purchases are charged the appropriate taxes based on region at the time of check out.

Nope! You will be able to check out with a customer account or as a guest.

You do not need an account in order to play through the products or to access the hints system. If you had purchased the experience as a gift, you do not need to share your account login details with the gift receiver either.

An account allows you to keep track of processed orders and for you to update your subscription status, your credit card information on file and your shipping information.

The security of our customers' personal and credit card information is paramount to The Mysterious package Company. We run our store from the Shopify platform and, as such, your details are secured by their well established security systems. You can be sure that you have entered a secure area as a small padlock symbol will appear in the address bar of your browser.

You can enter a promotional code at checkout to receive the corresponding discount on your purchase.

Unfortunately, we are unable to accept any returns.

We are unable to repackage your experience for another customer. If you received a duplicate copy of the an item in error, please notify us at [email protected] immediately.

If you are still stuck or would like a more thorough explanation, send us a message at [email protected] and our team of puzzlers will be on hand to assist you through the experience.

Every Chapter of The Curious Correspondence Club is fully supported by a digital hint library on our website.

Each Chapter contains a Contents card that features a link to the hints. Every puzzle is explained through incremental hints, from subtle nudges, all the way to complete solutions. Because these hints are elective, you can experience the level of difficulty to your liking!

If you are still stuck or would like a more thorough explanation, send us a message at [email protected] and our team of puzzlers will be on hand to assist you through the experience.

If you are still stuck or would like a more thorough explanation, send us a message at [email protected] and our team of puzzlers will be on hand to assist you through the experience.

If you are still stuck or would like a more thorough explanation, send us a message at [email protected] and our team of puzzlers will be on hand to assist you through the experience.